ICAM Course Outline

ICAM course will help you understand and apply the ICAM root cause investigation methodology. ICAM investigators are a valuable asset in any organisation seeking to maximise learning from adverse events to avoid reoccurrence and reduce future risks. This course introduces best practice in incident investigation and develops practical skills which you can apply back in your workplace.


Unit Code:

BSBWHS505 – Investigate WHS incidents
RIIWHS301D – Conduct safety and health Investigations

TLIF5017 – Investigate rail safety incidents

Course Description:
ICAM is an easy-to-use, effective, proven system to guide experienced & novice investigators to the root causes of adverse events. It aims to identify both local factors and failures within the broader organisation and productive system that contributed to the incident, such as communication, training, operating procedures, incompatible goals, change management, organisational culture and equipment.

Australian Risk Services Australasia Pty Ltd is a registered training organization. RTO ID number 45259. 

Topics include:

ICAM Course Structure

Duration: 2 days face-to-face training, pre-course reading and post course online assessment.

Venue: Public courses are available in every major city. For more information see Public courses.

Participants: Maximum 18

Site Requirements: Casual clothing and enclosed shoes [Note: if trainees are entering any areas with live mobile plant, they’ll need to bring safety shoes… it may be worth making it a requirement to wear these]

Material Supplied: All required material is supplied

Assessment: Trainees will be assessed using a short-answer written test, ICAM assessment case studies and the completion of actual ICAM investigation report. Once competence is achieved, trainees will receive a Statement of Attainment.

Course assessments include:

  • 2 Practical ICAM investogation case studies
  • Interviewing case study
  • Online assessment done post course

By the end of the course participants will be able to:

  • Describe the legal requirements applicable to accident and incident investigation
  • Use suitable reporting and investigation forms
  • Identify causative factors for accidents and incidents using accident causation models
  • Investigate accidents and incidents
  • Interview witnesses and take statements
  • Prepare a report on an accident or incident
  • Describe the requirements for accident and incident reporting

Entry Requirements 

Participants who wish to register for Australian Risk Services Australasia Pty Ltd Lead ICAM Incident Investigator Training, must have the following entry requirements:

  • Be 21 years old or over
  • Possess ability to work individually and as part of a team.
  • Be formally Qualified as a WHS&E or Risk based Qualification or Tertiary Qualification with 2 years current work experience working in or around WHS&E/Risk Management Systems either directly or indirectly in your employment, or
  • 3 -5 Years current Work Experience in working in or around WHS&E/Risk Management Systems either directly or indirectly in your role. Please note experience within this area does not have to be over a continuous period time.
  • In your work experience the following typical activities should have been experienced;
    • Being involved in Risk Assessments
    • Being involved in writing safety procedures
    • Communicating safety requirements
    • Understand how WHSE Regulations are used in the workplace
    • Being involved or reviewing Incident Investigation Reports

Please note:  The ICAM Lead Investigation course is a 2 day intensive course which requires significant analysis and writing.  You will require a positive attitude and aptitude to complete this course.  Students need to be aware of this and should only attend the course if they are prepared to engage in this process.

Students that have completed our training have given feedback of their improved standard of analysis and reporting writing.

Language, literacy and numeracy:
Trainees need to be able to demonstrate the knowledge and skills required to work by themselves and as part of a team, exercising judgement in the selection of equipment, services or contingency plans. Trainees must be able to utilise workplace documentation without the guidance of another person.

Our training program is designed specifically for adult learners:

Much of our traditional learning experience leads us to a believe that we learn best by listening to experts. Fortunately, there has been considerable research into adult learning and this provides much better understandings of the factors influencing adult learning. At Australian Risk Services, we recognize that another intellectual trait of adults that impacts learning is their need to participate actively in the instructional process. Adults learn by reading, listening, and watching, but they learn better when they are active participants in the learning process. Our training program actively engages an adult in the learning process to help achieve significantly greater results in learner self-awareness, changed behaviour, and the acquisition of new skills.

Complaints and appeals: 

Students have access to Australian Risk Services complaints and appeals process. The complaints and appeals policy and procedure ensures that fair and equitable processes are implemented for any complaints or appeals against Australian Risk Services Australasia Pty Ltd.

Students are able to submit a formal complaint to Australian Risk Services relating to any concern they may have (should they feel a person has acted inappropriately or treated someone unfairly, etc). This can be submitted to Administration or directly to the Training Manager. All complaints are handled with confidence and are reviewed by the Training Manager.

A student may also appeal a decision made by Australian Risk Services in regards to an assessment outcome. Where a student feels they have been unfairly judged and assessed on a specified task, project or assessment they may have the assessment reviewed by submitting an appeal form. Students must provide supporting evidence or explanations as to why they feel the assessment is unfair and why they should be given further opportunity to be assessed.

Complainants have the right to access advice and support from independent external agencies / persons at any point of the complaint and appeals process. Use of external services will be at the complainant’s costs unless otherwise authorised. Copies of the Complaints Procedure and the Complaints form can be obtained from the Student Administration at any time upon request.

Australian Risk Services Australasia Pty Ltd offers a wide range of unacredited courses in addition to our accredited ICAM training program: